| Question | How long will it take to get an answer to my reservation enquiry? |
| Answer | On our homepage, we say that we try to have a 24 hour turnaround time. On occasion, this can stretch to 48 hours if (a) it’s a weekend and the innkeeper decides to have a rest too (b) ferias and national holidays (c) communications equipment is down. Although we work 7 days a week, not everyone at the hotels does, so please be patient and we will get the information for you as soon as possible. |
| Question | There is availability, how do I make a reservation? |
| Answer | We will advise you of availability, price and the process for making the reservation (which will always involve sending us a credit card guarantee). It will give a link to our encrypted, secure, system. If you prefer to send us the information by fax, please send to (from Europe) 001 604 648 9356 . From North America fax to 1 604 648 9356. |
| Question | How long before my reservation is confirmed? |
| Answer | Again, we try for 12-24 hour turnaround, but on occasion it will take longer. We will keep in touch with you and send you ‘updates’. Do not make travel plans until you receive a confirmation of reservation email from us. On occasion a hotel fills up between the time we receive your reservation request and the time the hotel processes it. Don’t forget that our clients are from around the world and we are all on different time zones, which may delay the process. |
| Question | I am requesting for this week! How can I fast-track the process? |
| Answer | When you make your reservation enquiry, include your credit card details (or fax them to us) and we will make the booking for you immediately, if there is availability. This saves a lot of time. |
| Question | What sort of confirmation will I receive? What paperwork do I need? |
| Answer | We will email you a confirmation with dates, price, type of room, hotel’s address, phone number and map details to help with driving. A voucher showing the deposit taken will also be included. You won’t need anything else. Because we are an online service, we try to avoid paper. Just print off the confirmation, voucher and map and you are ready to go. |
| Question | What if I need to cancel my reservation? |
| Answer | The cancellation policy for the hotels is on each hotel's page on our site. As long as you are canceling within the cancellation period, just email us and we will contact the hotel to cancel your reservation. You will get an email from us confirming your cancellation. If you are canceling outside of the cancellation period, you need to telephone the hotel direct (you will have the number on your confirmation.) It is up to the hotel whether they charge you a cancellation amount, or whether you will forfeit your deposit. Note that the deposit taken by Inns of Argentina is non-refundable. |
| Question | Do I need to send a deposit? |
| Answer | A non-refundable deposit will be taken by Inns of Argentina at the time your reservation is confirmed, and a voucher showing this deposit will be emailed to you. Some of our hotels also require an additional deposit or full pre-payment. All these details can be seen on the hotel page for each hotel. Please be sure to read the cancellation policy. All of the information on each hotel’s policy, if it is different from the standard, will be on that hotel’s page on our site. Please read it carefully. The hotel may require you to fax an approval form to them in order to take this deposit, but we will always let you know if this is the case. |
| Question | You say your inns are off-the-beaten track. How will I find it? |
| Answer | We always send you a sketch of a map plus the address and phone number of the hotel. We can arrange pickup from airports to hotels (just email us the details). We can also arrange a car and driver if you wish. If you are driving, we recommend that you get a good Motoring Map. |
| Question | What if I get lost and I can’t speak the language? |
| Answer | You have the telephone number of the hotel and the innkeeper’s name, just phone them. On the top right corner of every page on our website there is a Contact Us link and there is a phone number in Argentina listed there. You may phone that number if you cannot reach the hotel. Most, but not all, of the inns will have someone who can speak (some) English to help you. We highly recommend taking a cell phone on your trip with you. In our experience, it saves a lot of time and energy trying to find a public phone, and you can phone ahead if you think you will be late or if you get lost. Take a simple phrase-book with you too. It’s quite feasible with just a few words to explain a problem and our innkeepers are very sympathetic. |
| Question | Does every hotel have a restaurant? |
| Answer | No, but most do. If there is no dining room or restaurant, this is indicated on that hotel’s web page on our site. Some of the hotels require you to tell them in advance if you wish to dine with them in the evening. |
| Question | Can I get vegetarian meals? |
| Answer | Usually yes, but it is a good idea to tell the innkeeper on arrival that you wish to order a vegetarian meal. |
| Question | Can I pay with a credit card when I leave? |
| Answer | Most of the hotels do accept credit cards, but some don't. We recommend always having some pesos or US dollars on hand. Some of the hotels require prepayment before you arrive. Most airports have ATM's. |
| Question | Why can't you send me printed materials/brochures on your inns? |
| Answer | Firstly, ours is a paperless service: everything you should need is on our website. We give full descriptive information, photographs, map, prices, location. We have clients from around the world and everyone can look at the same website information and make an enquiry and reservation online. The second reason is that our inns, for the most part, are very small and the owners need to know who is coming to stay with them and when. They do not want people just dropping in hoping to stay the night--they want advance warning of the arrival of guests. |
| Question | Why don’t you have online availability? |
| Answer | We represent a diverse group of small, independently owned inns some of which are in undeveloped countryside regions. Many of the inns do not have a computerized reservation system, and many do not have their own website. The raison d’etre of the Inns of Argentina - and our other websites is to showcase a large number of these small charming inns, simplify the process of making an enquiry and/or a reservation, and send all the relevant information to the client, usually within 24 hours. |